Horrible Service from Service Manager @Chery Kokstad branch

On the 5th of July I visited Chery Kokstad for service of my 5000km service from Mount Fletcher. The reception was fine the morning however everything went haywire from lack of communication that resulted in me making countless calls to them to check for progress. This was still bad but okay. The chery on top was when I called 4pm enquiring about my car Again only to find out that the car was done an hour earlier and nobody cared to call me, mind you I was camping at the mall the whole time because home was 2hrs away. Now when I got there I was just given the car and no paperwork to sign red flag!.. However because Ii almost 5pm and I was in hurry to drive back home. When I got home I checked the service book only to find it NOT signed! This was on Wednesday night. I immediately typed an email to the service manager detailing my experience did I get a response from him or an apology No! Instead the lady Nicky that assisted me was the one trying to come up with solutions. These two "Alternatives" were to courier the book to them from Cape Town to Sign of course I wasn't having it! 2 was to be in town at 5am and wait for their driver to arrive... I was like I'm sure there is another option. Now this whole time I'm engaging with Nicky at no point did the service Manager contact me. When I mentioned this to Nicky he then called me. With an arrogant, rude and condescending tone telling me they have offered me alternatives and that's all they could do! Because of how he was speaking to me I ended up dropping the call in disbelief. This Caron guy did not even apologize for the inconvenience they caused me?! Truly horrible experience