Highly concerned and frustrated customer

On July 13, 2022, I bought a brand-new Cherry Tiggo 4 with hand control for my disabled husband from your location across from Somerset Mall.

I had to deal with Johan in June 2023 because the steering light was on and the car was pulling stiffly. I took it in multiple times, and they were able to fix it in the end.

The same thing happened on May 8, 2025. Pierre told me that I could bring the car on May 12, 2025, so I did. However, after I waited until three in the afternoon, I was informed that my car needs to be left until it was fixed. A courtesy car that was offered to me was meaningless. Luzaan was the only one to get in touch with me. My car was fixed and transported to my place of employment on May 22, 2025. As soon as I turned on the ignition, the light turned on and started to pull stiffly. Since I didn't have the workshop's cell number, I then sent images and videos to the driver, Warren. My car was collected 23 May 2025. They first insisted that it's my husband hand control, which I find weird as they uninstall it. Then they said it's a tracker I didn't know it had a tracker, and I didn't install one either. I was then told that they will get Chery South Africa`s technical department to assist. On 9 June I was informed recommendation is for electric steering column to be renewed. On multiple occasions, I notify them of fuel usage not once did they mention anything about fuel & limitations policy. I stated, we are a corporate business, and my license number is linked to the fuel card. I did not budget for an extra R2000; I'm sick of hollow promises and flowery words 12 June 2025 my car will be at the dealer for a month.

I truly believed that leaving Renault would be ideal, but Chery just proved to me that you are a pretentious who keeps making promises to close the sale.