Extremely Disappointing Experience – Chery Paarl

We are extremely disappointed with the service received from Chery Paarl after purchasing two vehicles: 2021 Chery P‑Series Bakkie 2026 Chery Tiggo 8 CSH

From start to finish, this has been one of the worst dealership experiences we’ve had to regards to communication.

Missing Items The P‑Series bakkie was delivered over 4 weeks ago and we are still waiting for the spare key The Tiggo 8 CSH was delivered more than a week ago and we are still waiting for the charger These items should have been supp**** at delivery.

Chaotic & Misleading Delivery The Tiggo 8 was delivered on Friday, 24 April, and the delivery was a complete mess. The salesperson told us the vehicle left the dealership at 14:00, so we planned to receive it at 18:30. At 17:00, the delivery driver called to say he was only then leaving Paarl and openly stated that the salesperson was lying. The vehicle eventually arrived at around 22:00, forcing us to cancel our weekend plans. This level of dishonesty and poor communication is unacceptable.

To make matters worse: The driver knew nothing about the vehicle No handover or explanation of features was done We had to drive the driver back to town ourselves, as we live on a farm

Important Information Withheld During the Sale We were never informed or offered: A home charging station That a charging station could be included in the finance deal A towbar could be added and financed

After the sale, we were told we must now pay approximately: R20,000 for a charging station R10,000 for a towbar Out of pocket

What makes this worse is that Chery Knysna has confirmed that a charging station is included as standard with Tiggo 8 and Tiggo 9 purchases. This was never mentioned or offered to us by Chery Paarl. Had this information been disclosed upfront, these items would have been included in the deal.

Conclusion This experience has been: Misleading Unprofessional Incredibly frustrating

We expect urgent resolution, including: Immediate delivery of the missing items Accountability for the misinformation provided A fair resolution regarding the charger and towbar, which should never have been excluded Site visit for proper training on the Tiggo 8.

At this point, we are absolutely disgusted with the service received from Chery Paarl and hope Chery South Africa takes this matter seriously.