Excellence Service Consultant - Unfriendly Staff

<p>My car went in for a service at CHERY Roodepoort- MultiFranchise (49 Ontdekkers Rd, Roodepoort, 1724) and a lovely lady assisted me from start to finish by the name of Annemie Herbst - Her service was outstanding, she called me to inform me every step of the way what the progress was with regards to the servicing of my car. However I would like to state that when picking up my car Annemie Herbst was busy and I had no problem waiting for her to inform me how long it would take for my car to be brought to the front for me. My complaint is that the other staff members who work at this company MultiFranchise had totally ignored each and every person who came to collect their car - I say ignored in the sense that each person who walked through the door would patiently wait to be assisted by the only two service consultant’s available which was Annemie and another muscular gentlemen with spiky blonde hair however as we all stood by the door (luckily for me I was seated on one of the two chairs in the waiting area) there were a number of employees who had walked right past each one of us without acknowledging us – What I mean by this is that I am accustomed to greeting anyone who enters my place of work – even though you are not here to see me I welcome you and inquire if I am able to assist you in any way or refer you to anyone who could. None of the staff members done this to anyone of us and I felt disgusted because they had conversations amongst themselves as we all stood there waiting to be assisted. What happened to common courtesy? Eventually there was a an African male who approached me and asked if I needed help, I said yes – told him what I am here for and he said your consultant is still busy but let me check for you in the workshop, one minute later he arrives and says they are bringing your car to the front, please wait for the job card and goes about collecting his uniform from his manager. What I am getting at is that out of me being there for 15min+ this gentlemen assisted me when there was someone else who could have helped me when I walked in, why is that? My car was serviced perfect! 110% no complaints there but the customer service from the other staff members needs serious work.</p>