Don't waste your time

From day one their communications skills have been terrible. From constant excuses of their emails being down or their phone lines being down. 3 months later and their communication skills are still ridiculous. Not once have I had a call back when the receptionist takes down a message when the Dealer Principal is not available.

I bought a Chery Tiggo 4 Pro and took delivery on the 30th Aug 2023. When I got to the showroom I was rushed through everything and pretty much shoved out the door. Only when I got home did I notice the damage to the vehicle (brand new with 15km on the clock). It seems that when it was being taken off the truck that the door was opened into a pillar and paint was chipped off the drivers door. Then it seemed they tried to climb through the boot and also damaged the tailgate against a beam and scratched that too. Then there is dirty hand prints on the roof lining from them seeming to climb through the car. (all speculation from my side but it makes sense).

I proceeded to notify the salesman via WhatsApp immediately including photos of the damage, to which I got no response. The next day I phoned him to complain and I was told it would all be sorted out and that its not an issue. After weeks of bugging them with absolutely no response it took me loosing my cool and demanding it be sorted out.

They arranged a date for me to bring the car in to get sorted out. The door and boot scratches they just slapped some touchup paint over it and said they cant do any more without taking the whole door off and spraying it over. I will say that they agreed to fit the wind deflectors on the windows at no charge for my inconvenience. (they quoted me R900 on the day before they agreed to do it for free).

The roof lining they told me that they do not trust their own inhouse staff to clean it and would get an external company to come to my house to clean it. a full month and half has gone by and I have once again had to phone a bunch of times with no one getting back to me and getting no feedback. Eventually it turns out that they gave the company the wrong details and told me that I need to contact the company myself to get it sorted on their account.

Honestly I thought buying my 1st brand new car would have been a better experience. All I can say is that I would NOT recommend you waste your time with Chery Carnival. I will NOT be taking my car there for any services and as soon as this last issue is sorted I will be glad to never have to contact them again.