GI
Grant I

1 reviews | Active since Nov 2023

24 Nov 2023, 14:34

DO NOT BUY FROM CAPE TOWN DE WATERKANT BRANCH

We purchase a new Chery from the De Waterkant Branch in Cape Town CBD. The sale ent through on the 20th October . We are still waiting for our registration papers it’s 4 weeks later . The level of incompetence and unprofessionalism is astounding! After sales service is a joke ! Had to drive 4 hours and collect the papers . Was promised on numerous occasions they could courier the papers . The amount of lies we were told and kept getting fobbed off by staff. When we arranged to collect the papers we were told their staff member was at the traffic department getting the documents and told us we could leave and they would send a driver with the papers to our accommodation. This was a mere ploy to get rid of us but we gave them the benefit of the doubt after so many excuses and pure lies ! We still don’t have our registration documents as they did away with the outsourcing company who did it and hired an individual to do 5 branches registrations. Low and behold we waiting for the driver and we get a watsap to complete a form !!!!!! No phone call no apology no nothing !!! Needless to say this has been the worst car purchase experience in my life . DO NOT BUY FROM THIS DEALERSHIP!!! For your own sanity !

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