Dissapointing customer care

It is with great dissapointment that I write this complaint.

We have recently enquired about interest in a Cherry at Century City but once we were ready to apply our application was the total opposite of the professionalism and courtesy we expected.

Our application process was dissapointingly through a sales consultant at the branch in Century City, Western Cape.

Once we compiled and sent him all our documents for the finance application we expected frequent feedback as we have always had through these applications as well as proper relaying of information.

We however had information that was sent and requested ommited in the finance application. The consulted made the following critical errors in our application that through further council we were advised caused the unnecessary back and forth with the bank.

The consultant did not provide us with a quote, the consultant did not advise the finance department that our request was for a trade in and therefore all the related information (such as the settlement letter) was omitted from the application to the banks. The incorrect car spec was app**** for and therefore basically the application was for the incorrect car. Also to later be told that they did not even have any stock of the car we app**** for (that the car would need to be sourced from somewhere).

The sales consultant and the finance department also very clearly showed lack of communication as we kept getting feedback from the fiance lady just to later get less detailed feedback from the actual consultant. The lack of communication between the two of them caused alot of confusion and it was only once we sat with the fiance lady that we found so many errors were made on the application.

The sales agents no care attitude towards this application that should be detailed and handled with care was why we ended up canceling the deal even after bank approval.

I do not believe this is the standard Cherry wants the public to know about but now that we are receiving such exceptional service from another branch it must be warned to other clients of the lack of customer care at the Century City branch particularly. This was an unnecessary application and in many ways a waste of both branch and our time.