SM
Shamima M

1 reviews | Active since Aug 2024

27 Aug 2024, 21:49

Disappointed Cutomer

I have purchased a brand new Tiggo 7 on the 15th July well I thought it was new. Upon delivery the tyre pressure warning came on and I was advised by the sales person Mlu I should drive the vehicle it will go off. Which it did not. The vehicle kept swaying from side to side not stable on the road and is still the same date. Which new vehicle needs alignment and balancing? The vehicle went in twice and still not sorted out.The boot was not opening fully went back to the workshop, worked once and still doing the same.There is just to many faults on this brand new vehicle.The obstacle warning light keeps coming on spoke to Amanda from the workshop and was advised to leave the vehicle out and the keys with my niece she will collect the vehicle which she did not and no correspondence as to why she didn't to date. I called to speak to New car Manager Luke on the 20th the receptionist advised he is busy with a client and asked what was the call in connection with. To date no call from him is he still with the customer? This vehicle has such a terrible drive that I am now trying to sell the vehicle but obviously I will have to take a huge knock as I barely use the vehicle because it is so unstable on the road especially on the bends. After sales and customer service at Chery Umhlanga is absolutely disappointing. Once I drove out the dealership the salesperson didn't care read and ignored my messages the advised it is month end and he is busy. This vehicle was a gift to myself for my birthday but it has been nothing but a regret. Imagine paying for a vehicle that I can't use because I am scared to drive because it is so unstable.

My advise to anyone wanting to purchase a Chery please do your research before making a mistake like myself and definitely don't purchase from Chery Umhlanga.

0
Replies (1)
Chery SA
Chery SA's reply28 Aug 2024, 14:13
Official
 Dear Customer we take note of your comment.  Please note that our Customer Care team will reach out to you on the supp**** contact info to assist with the issue at hand. 

Best regards,