Disappointed Customer

I received the worst experience during the sales process of my car. So many lies and discrepant information passed on. I'm now experiencing the same terrible service at after sales. It seems to be the culture of Chery, unfortunately. I contacted Chery SA to find out what is happening with the delivery of parts, and they mentioned that parts were on back order after confirming delivery for last week Monday. Promises kept being made for the following day, which never happened. Upon contacting Chery SA and Chery Vanderbijl is where I found out that parts were only ordered the day of inquiry.

I had to call several times to get the communications liaison manager to finally contact me. She spoke as if the team were working on rectifying the wrong, but have done nothing since our communication. My calls are not being returned and no update has been received. It will now be almost 2 months wait till I get my vehicle back.

There is no concern for customers and definitely no customer care. I feel defeated and I definitely made the biggest mistake going with Chery. They seem not to treat their customers well. I purchased a car that I cannot enjoy