Disappointed Customer

I am appalled by the service that Chery South Africa head office gave me. I bought a Tiggo 4 Pro that unfortunately was involved in an accident. My insurer OUTsurance and my repairer are struggling to get parts from Chery Manufacturer. On my first complaint they promised that the parts will be delivered by 12 June. When the said date passed, I was told it will definitely come 29 June. They also promised to assist me with a courtesy car until the matter is resolved. The lady (Ronel) who made the promise has ever since ignored my calls or made excuses that she will call later.

As nice the the nice cars are, their service and customer care is beyond disappointing. 🥺

This matter has been ongoing for almost 4 months now.