Deal gone bad - Very bad
<p>So this is our very long terrible story..and still pending!</p> <p>We went to Cherry Garage in Newcastle in February 2016, to buy a car as i started a new work after being a house wife. So no car - no job. We were told about a Renault Login with +- 80 000km, spotless! But we had to sign for the car before they could buy the car from the dealership in NV. Believing the sales man that this car was spotless, we signed...and then we waited...10 WEEKS!!!!! We now had been paying insurance on the car, and everymonth we get a shock from the bank when the payment goes off for this car yet to be seen aswell as the the car that we traided in on another vehicle.(So we pay for 3 cars) Our debit orders would bounce back and it would take us a week everythime to get our money back. On the 05th of MAY, i could go and fetch my car... when i got there i was again shocked! This car was disgusting! The back light is (still not fixed) broken, the grill is gone the plastic where the wipers go is gone and the car is dirty on the inside. They also gave me a key for this car with central locking and the key did not work! It had over 130 000 km on the clock. I was so disgusded at how dirty this car was i hesitated to even get in the car. The sales peolple said bring it back tomorrow we will clean it. It still wasn't clean! On the saterday morning the 7th of May, my husband wanted to drive the car and heard a noise on the engine, so really tired of all this drama we went back to the dealership and told them how can they give us a car in this condition. The original sales man did not work there anymore so we were between sales people, from the one to the next. They told us we can choose another car..so later that day they showed us another car, it was lovely and we agreed to exchange the Login for the Scenic. Two weeks passed and we were then told we cant have the Scenic (i dont know why) and they have arranged another car! So on Sa****ay the 28th of May, my husband and i went to test drive our "new car" and also complain about the payment that went off for a car we didnt take . Upon arrival we get the news that theres no new car.. the new head of the Dealership tells us we have to pay for the Login and we have to take the Login, they will fix it for us. THEY HAD 3 MONTHS ALREADY? i mean this is so stressfull for me and my husband. I dont want to pay for a car thats broken and in such a bad condition. He said if we choose another car i dont have right to complain if anything goes wrong on that vehicle? So i read up on the law and according to me, if i am not satisfied with the vehile within 30days (i only received the car the 05/05/16) i can ask for another car, as they already had 10 weeks to give us this car. The second option is to give us a replacement, which they tried but failed after 3 weeks and 2 attemps. Now the 3rd option is to cancel the deal. What are my rights? Please help!!! I dont want that car thats so used up and ive been **** to the whole time, we realy have no more trust in the dealership. I also phoned Cherry head office and was told they cant help me? I also went through our contract and my husbands name is wrong, the cars colour is not stated and also there is no registration or serial number for the Login on the original contract given to us, is this right?We really trusted them and are so let down!</p>
