Clutch repairs

I live in Goodwood - Cape Town. My Chery J5 was towed into Chery Milnerton - Cape Town for clutch repair 19 January 2015. It was email after phone call and all I was told is that they are waiting for the part from Johannesburg. After 2 weeks I had to request a quote (you would think they will give you a quote without asking) and I was then told that the master cylinder needs to be replaced. I involved the dealer principal and the Head of Customer Care Janinne Talbot. Three weeks later 6 February 2015 my car was finally fixed. When i fetched the car the immobiliser/central locking did not work. One of the technicians fiddled around with the key without fixing it. I had to leave to go fetch my kids at school so I told them they will have to send somebody to my work to have a look at it because it worked when they received the car. It is now more than two weeks later and nobody contacted me regarding this