1 reviews | Active since Aug 2019
I bought 2 Chery Tiggo Pro 4 in 2022. The first car had problems radio entertainment system, where they had to reload software. I had to replace my headlights within 2 years. My rear lights stopped working and after a while they had to do a warranty claim to replace it after some words.
2nd car. Since day 1 there were alignment problems on the front passanger door. After a lot of back and forth it was eventually replaced under warranty. From day one I reported that the clutch does not feel right or the same as the other car. Chery reply was they will look at it at the first service, not knowing by then the clutch warranty is over. So with the 5000km service they tell me the clutch is fine and that all cars do not drive the same. at 36000km the clutch finally broke, leaving my wife stranded next to the road. Chery SA will not fix this under warranty because i did not report clutch problems with every service saying because i did not report it, that it means there were no problems for 30000km and they concider the matter closed. The lady i spoke with called Queen Mothoane says if i am not happy i can just go to the Ombudsmen.
Their after sales service is non existant and feels like a fight every time something goes wrong with the cars. Can not wait to get rid of these cars. you are better of buying a second hand car from a reliable car manufacturer
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