Chery Vehicle issue

Dear Chery South Africa Customer Care Team,

I am requesting urgent support relating to a serious safety issue that occurred with my Chery vehicle.

On 5/11/2025, the vehicle suddenly lost all power while driving and became unable to accelerate or move. This created a dangerous situation in traffic, and the vehicle had to be recovered by towing. I captured video evidence of the incident and submitted it to the dealership ( see attached on the email sent to customer care ).

However, I was later informed that no fault was found, and the vehicle was returned without a clear technical explanation or corrective action. A safety-critical failure that leaves the car unable to move should not be dismissed without further escalation.

I truly enjoy this vehicle, but this incident has left me concerned for the safety of myself and my passengers. I need reassurance that the matter is being handled seriously and documented thoroughly.

I look forward to your urgent response and assistance.