Chery Tiggo 7 Gear failure error with no feedback from 28 January 2024

I am so disappointed ☹️ with the service I am receiving at Cherry south Africa honestly I have exhausted my patients with the way I am being treated I am paying monthly installments of Cherry Tiggo 7 Pro and insurance for a car that I don't have because of Chery, I always waste my airtime for following up now it's even worse because I am being called by avis and the cherry cares asking me questions that I can't answer I have been calling and leaving massages to be contacted back with no luck. I can't not suffer like this like I owe Chery something, I only have this car for 7 months then got a gearbox failure from 28 January 2024 to date no updates as to how far is the progress of the car . It's really frustrating I wish I can get the same energy I got when they were still selling this car to me. This only means Chery is only sales driven when you have problems they don't care all they do is promise you a leap service can you get the car fixed and sorted so that I can get out of your way because now I see I am being avoided with no reason.i also hate calling and being sent from pillar to post it's really frustrating trust me sort me out I'll get out of your way is that too much to ask