Chery South Africa – Beyond Unacceptable After-Sales Service

I am beyond frustrated with Chery South Africa's after-sales support. My Chery Tiggo 7 Pro is less than two years old, has been sitting at RenewIt Randburg for repairs for over a month now waiting on parts.

Despite the vehicle being so new, I cannot get a straight answer on when the necessary parts will arrive. I've been told it could be late October or even November before the following parts even reach the workshop:

- Front Bumper (***AA) - Bonnet (***AADYJ) - Left Headlamp (***AB) - L Day Light Headlamp (***AA) - L/F Fender (***AADYJ) - Grille Front Bumper (***AA) - L/DRL Lamp Cover (***AAACE) - L/F Bumper Trim (***AA) - L/F Fender Beading (***AA) - L/R Door Low Mould (***AA) -L/F Shock Absorber (***AA) -Knuckle Front L CPL (***AA) -L/F Wheel Bearing (***AA) -L/F Wheel Hub (***AA)

This is a vehicle I paid a significant amount of money for, and I am left without transport indefinitely with no clear communication or timeline from Chery.

It seems I'm not the only one experiencing this — other Chery owners in South Africa are reporting the same poor after-sales support and long parts wait times. This raises serious concerns about Chery's ability to support the vehicles they sell in this country.

I am asking Chery South Africa to urgently investigate my case, provide a firm delivery date for the outstanding parts, and explain how they intend to make this right for the extended time I've been without my vehicle.