Chery should be held liable for all the hardships and the extreme financial prejudice we are facing

I had an accident 31 July and I had to find out by myself that there's a parts back order from the panel beater as they kept on updating me that they are still waiting for parts, when I finally called and asked exactly when are the parts going to arrive I got the shock of my life, the ETA said 30/11/26 and I am expected to be without a vehicle for that long? When I engaged Chery they don't respond and their staff when answering the phone they don't introduce themselves, when I asked who am I talking to they dropped my call and I couldn't get through to them after that until I decided to use the WhatsApp number it was answered but still I wasn't helped, not with the rental or update on my case. Because they are failing so much to listen to their customers and fail to attend to their complaints why don't they just recall all their vehicles so we can buy ourselves other brands and get back to the road? I have suffered extremely financial and socially and my job is at risk as sometimes I fail to go to work and because I also travel with my kids they also have to miss school when we have no means of transport.