Chery SA staff knows nothing

Took my Car in today for the 15000km service only to find out that my service was claimed for in Cape Town and I'm Johannesburg. So I now need to wait until they finish their investigation for me to sort my vehicle. Chery once again making their issues their customers issues. How can this happen? How is it possible? Nobody can tell me, so now I must wait. Wasted a day but cherry makes me wait because of their staff /capturing incompetence.