chery sa

chery sa and chery brakpan I am writing this to express my extreme disappointment with the service received from Chery Brakpan, and the subsequent lack of support from Chery South Africa Head Office. I took my 2022 Chery Tiggo 4 Pro Elite Manual in for its 75,000 km service at the Brakpan branch. Since collecting the vehicle, it has developed a noticeable and concerning vibration at idle that was not present before the service and they hat to replace the airbag sensor that they dit not have in stock and still uo til today not phoned me or nothing to fix it but promest thay will fix it . As a loyal Chery owner who values the 10-year/1-million km engine warranty, I am very concerned about the technical quality of the work performed. Despite emailing Chery South Africa over 3 month ago to report this issue and the poor customer service at the Brakpan branch, I have received no response to date. It is unacceptable to be ignored regarding a potential mechanical issue on a vehicle still under factory warranty. I require the following: An immediate response from a Chery SA representative. An appointment at a different branch (preferably Chery Springs) to diagnose and fix the vibration (checking spark plug gaps and throttle body calibration) at no cost to me, as this is a direct result of a poor service. Assurance that my engine warranty remains fully intact despite the subpar workmanship at the Brakpan branch. Vehicle: 2022 Chery Tiggo 4 Pro Elite (Manual) Service Mileage: 75,000 km