Chery SA - Appalling Service and Customer Relations

To say our experience with Chery Century City has been terrible and incredibly unprofessional would be a severe understatement. My wife purchased a brand new car from them, and upon collection of the vehicle, we pointed out a paint defect, a chip in the paint, a scratch on the leather interior door panel and a scratch on the roof rails, and the fact that it hadn't been polished or valeted properly.

Upon pointing these out, they said please bring it back when the number plates are ready and we can sort it out and re-valet it for you. In this time, John offered to bring the number plates to us, conveniently forgetting about the valet they had promised us. When we got a gap in our schedule, we booked the car in. They then mentioned to us there is a software upgrade for them to do. If we hadn't taken the car in, when were they going to inform us of this.

4 days later we get the call the car is complete!

Well, if aftersales service still exists, they sure don't have any. Super unprofessional! The chip had not been fixed, the scratch on the door panel had not been seen to, we were told they spent 2 days trying to sort out the paint defect/stain and couldn't so if we want to take it up with Chery SA, we can tell them to but they aren't sure of the process. When I opened the boot, the dust on the inside had not been cleaned let alone valeted! There were still leaves that had fallen in there as well, so I am not sure who they send the cars to, to get a valet, but they do a ********** job to say the least. It also came back with a new scratch on the side mirror as well!

So all in all, all that was done was the outside polished.

We were assured time and time again that they have the best people on the job, and that the reason it wasn't done well the first time is because "they must have been off over December and had people filling in"

I have now taken the car back to them and informed them that we do not want it back until EVERYTHING is sorted, as we didn't buy a brand new car to deal with this ****. Don't make excuses and tell me "we will fix it when it comes for its service" They will probably have another excuse by then.

My advice, don't go there! As soon as the money is in the bank, they couldn't care less!