Chery is an Overpriced Plastic with Poor Aftersales

Over two months ago I realised that my sunglass holder in my Tiggo 4 Pro ADAS no longer closes. I then went to CHERY MIDRAND to get assistance. They then inspected the part while I waited in the waiting area. Thereafter informed that the thing that clips it closed is broken. I assume they also took pictures etc. They said I/they would get a response after 48-72 hours from head office as my car is still under warranty (I had purchased it BRAND NEW at the end of 2023). It has been two months with NO FEEDBACK. I had called I think once or twice after with them promising to contact me back, but nothing. I have now noticed what could also be a similar issue with my cabby hole and becoming rather disappointed with the purchase. I mainly interchanged my aviators with my spectacles in that space and only have my service book and spectacle case in my cabby hole, so I am not certain why I have to tolerate the poor quality.