Chery company has ****med me R52000, trying to purchase a Tigo 4 in Mossel Bay

I am ****med by one of the agents R52000 I paid In Mossel Bay, regional manager by the name of Charl is just happy with that and not acting, I called head office and spoke to the receptionist to speak to the national manager of Chery car dealers no one is acting yet their employee ****med me R52000 and the company just kept quiet its been 2 weeks now, is this company ****mers as customers do we deserve our money to be ****** like this. can the CEO of Chery please explain to me is this how they treat customers? my number is *** based in Mossel bay in the western cape