CHERY CLAREMONT DAMAGED CAR DURING SERVICE

15/04/24 CHERY CLAREMONT DAMAGED CAR DURING SERVICE

I took my car in for 15000 km service first i could not get a booking even though the clause states you must service on time . I get to CLAREMENT CHERY 1.First thing is I notice is how small dark and cramped the service area is where they ask you to park. 2.I had a few questions about tyre pressure monitor and brakes they say they a service centre if I need anything fixed I have to go to century or some other one?? 3..The reception who I communicated with then meets me and takes my car says she will do inspection for existing damages paintwork etc, nothing was done normally you sign a document ( Found it weird but thought ok they professionals I don’t need to worry ,maybe they have different processes) 4.I was using the Century branch and what a difference in the service levels I get there the afternoon to collect and ask is my book stamped they say no the technician/mechanic will escort me down as their ba*****t and office are not close They then say nothing and ask me to sign documents I ask them for copies cause it quite a lot and they say no I cannot get copies and only copies of service form.(I was fuming but didn’t want to be that person, and I worked with contracts I know my rights) He then tell me he noticed some damage on the front fender . I explained that damage was not there before as I scrutinize my car like a hawk and the damage does not look like a car or anything hit it The damaged he says looks old and never occurred at the workshop ,he noticed as he lifted it in the air and had to tell me about me ? He implicitly saying I brought it in like that and nothing they can do, at this time it was 3pm I’m tired and have to go write exams and I need to go home. I call the workshop to send me copies of the documents I just signed cause I found that part very suspicious and they still haven’t sent it after I called 3 times ,while still waiting for the manager to call back. I’m very disappointed I spent my hard earned cash on a new brand and this is the service I get ,a damaged car from a service .