Cherry tiggo rustenburg

Good day my name is Mrs Salome matlhodi molato I last purchased a car at ear motors in Pretoria the 1st day we collected the car it had traction problems it didn't remove straight. I reside in rustenburg so the cherry tiggo in Pretoria told me I should take the car to the nearest cherry tiggo in rustenburg I took in the car,, cherry tiggo in rustenburg told me to take the car for wheel alignment I did I gave them the report still they didn't assist me I need to know what exactly to do with this... My contacts are *** or ***. I need to know where to report such a thing