Cherry Tiggo 7 Executive CVT 1.5T Heavier on fuel than a V8 using 15L per 100KM

Dear Reader

I have written the below letter to Cherry South Africa on 27 May and they have not even responded to the email. I utilised the following emails to report my complaint. ***, ***

Dear Chery SA

We purchased a Chery Tiggo 7 Pro Executive in August 2024 from Cherry Roodepoort. We love the cars look, feel and comfort. The car drives well and is amazing.

We however have had one issue with the car since purchase. The car has been to Chery Centurion for the initial 5 000km check and we advised them that the fuel consumption on the vehicle is extremely high. They advised us that the vehicle needed a software update. On collection of the vehicle they said we should see a difference after approximately 2 weeks.

We drove the car for at least another 2000km with still no improvements on the fuel consumption. We booked the car in again and once again, they said they needed to update software. We have monitored the car since collection and have now driven the vehicle for another 3000km with absolutely no improvement on the fuel consumption.

The advertised fuel consumption on this vehicle is 6.8L/100km however currently we get approximately 15L/100km – this means I get 340km per tank of petrol. At this point, with this fuel consumption, the car is costing me too much.

There definitely seems to be a problem with the fuel consumption of this vehicle and we need a resolution as soon as possible. I refused to be inconvenienced permanently to take my vehicle to Chery Centurion when there is no improvement.

I am looking to Chery SA to now assist me in this matter as my fuel consumption is not even close to the advertised fuel consumption.