BRAND NEW CAR ISSUES - NOT HAPPY WITH CHERY SERVICES

Chery South Africa Chery Hatfield Motor Industry Ombudsman of South Africa

Bought a BRAND NEW CAR Chery Tiggo4 Pro CVT (Aug 2023) The serive I've been getting at Chery Hatfield is ridiculous and no one seems to care!!

I've been having issues with my car's steering, it started 3 months after i bought a brand new car. I have taken it back multiple times for the same issue "steering issues" they keep telling me its the wheel alignment. They rotated tyres and I'm still siting with the same problem.

I've been told its our road conditions, and I must have hit something "multiple times" which is NOT true.

Just to state in November 2023 the car was send 3 times for Wheel alignment, 1 time in December and 2 times now in January and STILL the car is not right. Pulling to left so bad that I can't take my hand of the steering wheel other wise it's swerves into the next lane.

I've told them Chery Hatfield the first time that I brought the car in for this issue that there's something wrong with the steering and not the alignment but I was looked at as if I'm stupid.

The new service manager has really tried to assist me but this is not fixing the problem with the car itself.

Last time the car went in for its service (Jan 2024) they also did a wheel alignment. The very next day the car started swerving again I took it back thay day and Tyre Wheel and Tyre did a full check on the car no wheel alignment issues or anything else they could pick up. They did another alignment, Tyre calibration ect. When I left there the car was still pulling to the left. This indicated that it's not actually the wheel alignment that's causing the car to steer to the left.

I asked the service manager to get Chery South Africa involved as my car is not even 5 months old and I've been having these issues.

Apparently Chery SA came back and said they need to replace the steering rack on my car that's not even 5 months old. Also note that by putting in a new steering rack will be added on the car's record. This was a fault with the car and I believe Chery SA should replace my car as I bought A BRAND NEW CAR with a fault.

I will take this further with the Motor Industry Ombudsman of South Africa - MIOSA

As this is not acceptable!! Not to mention since I bought the car they had to fix the USB port twice and finally had to replace the whole thing.

Buying a brand new car should not be this stressful and annoying!!

I have proof of all the above statements.

I drive everyday and driving with this car pulling to left everyday is dangerous and tiring.

I really hope to have this issue resolved ASAP.