********* behavior no response from headoffice as well

took delivery of my new vehicle on 09/02/2025 and collected my registration number plates on the 21/02/2025. I was very cheated and dissatisfied as a client as I raised a concern with my sales assistant regarding the price they were offering me for my 2021 VW Polo Vivo 1.4 Trendline. They initially offered me R150 000 and my settlement amount was roughly just over R176 000. I requested at least an additional R5000 as I was not making any profit on my vehicle as I had it for 4 years. I remember also requesting for a trade deal at the time and was advised that they were not running any at the time.

Just to find out that they had a R50 000 deal assistance on the turbo model and they also advertised my used vehicle online for R219 900 the price I paid for the vehicle 4 years ago. Once I raised my dissatisfaction in the lack of disclosure to my sales assistant. She advised that she does not understand what the problem is and I should contact the sales and pricing manager Carlo Nunes. I messaged him on whatsapp and he did not respond then contacted him via telephone and never returned my call. Once I have already given the branch a five star rating they got out of me what they initially wanted to. The very next day the price decreased to R199 890.00.

I infact regret doing business with Chery as a result of this and request that you look into this matter and respond to me timeously regarding this matter.