Bad Services

Not happy with Chery Hatfield. I have booked my car for service on the 14 May 2025, and it was not serviced. Asked to bring it again on the 15 May 2025, then I was serviced, On the 19 May 2025 the car overheated. I send an email and get a respond on the 20 to call Chery roadside assistance. I responded that I had to go to the garage and purchase the coolant to get home.

I was unavailable on the 20th to take in the car to the dealership, and the agreement was that I bring the car on Thursday, and I did that, sadly I was told that they have lot of cars, I can leave it for them to check and will get it on Monday. I could not because that is my only car, and I need it every day. So, the agreement was to bring it on Monday, the 24 May, which I did, and my car has been there for a week now. I was told that they are waiting for authorisation for a warranty part. I am not being updated as what is happening and the progress.

The service is very bad and I am disappointed Currently, I am not sure what is happening