Bad service and uproffesional attitude

I called Cherry Tiggo Menlyn on Friday(07/08/2015) and spoke to Freda Wade,I wanted to book my car in for 75km service .<br> she told me that they are currently renovationg the workshop so they cannot book my car I should call MC Carthy and book my car there.I explained to her that my car is still under the motor plan so if I take it there wont pay and her answer no. I called Mc carthy Menlyn to book my car I was given the date for Tuesday11/08/2015.Today when I got there they said they are not servicing the Cherry cars .A friendly lady at McCarthy took the courtesy of calling Cherry to let them know that they wont be able to assist me and she then gave me the phone to speak to Freda Wade .Freda was extremely rude and unprofessional she told me that that's not her problem that Mc Carthy cant assist she cant help me .Now my question is why did she refer me to them and now where am I suppose to take my car for service if she cant help me??she even had the NERVE to tell me to call their head office if I want to report her.SHE SHOULD BE TRAIN ON HOW TO DEAL WITH CUSTOMERS!!!!!