JR
Johannet R

1 reviews | Active since Apr 2015

30 Apr 2015, 23:30

BAD SERVICE

I bought a chery qq for my daughter. The 5000km service was skipped because the dealer said the first service is on 10 000km. However the 5000km service is free and is only an oil change. On 17000km there was a faulty headsensor problem and it was during this that I found out that the warranty was termenated because of the 5000km service. After a lot of fights they tolld me that the warranty was reinstated and the car was fixed. Three weeks ago on 37000km the car overheated again. My daughter a 4 year student was standing next to the road at 10 at night after a netbal match for the university. We towed her to our house and the next morning I phone roadside assistance and they came and towed the car to Vereeniging. The lady phoned me and said there is no warranty and they wont pay for the damaged. They also told her that they only fixed the car out of goodwill the last time. After a lot of phone calss Nataky of Chery SA said that they will pay for the spares which is anacceptable since Refilwe stated that the warranty was reinstated but one of the managers called Riaan forgot to do it on the computer. The welsh plug in the heating system is damaged .

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