Avoid SMH Group Bryanston & Chery SA – Poor Service, No Communication & Failed Commitments

Avoid SMH Group Bryanston & Chery SA – Poor Service, No Communication & Failed Commitments

Our experience with SMH Group Bryanston and Chery SA has been extremely disappointing. From poor communication, lack of accountability, failed commitments, and unresolved issues, we have endured months of frustration with no proper resolution.

We purchased our Omoda C5 (2023 model) in July 2023, expecting a reliable, high-quality vehicle with proper after-sales service. However, since May 2024, when we first reported issues, we have been trapped in a cycle of poor service and mismanagement that has yet to be resolved.

Ongoing Issues & Recurring Repairs: • Manufacturing Defects – The vehicle has had multiple faults since early on, including interior rattles, electronic malfunctions, and build quality concerns. • Repeated Repairs Without Resolution – The car has been in and out of SMH Group Bryanston multiple times, yet the same issues persist. Some problems have even worsened after attempted repairs. • Dealership-Caused Damage – After an initial repair, the dealership returned the vehicle with new damage to the driver’s door, which had to be replaced. Further repairs led to scratched panels, broken clips, and other issues that were not present before.

Lack of Communication & Accountability: • Unanswered Emails & Calls – Despite numerous emails and follow-ups, responses are delayed, vague, or non-existent. • Lack of Consistent Support – We have been passed from one person to another throughout this process, without a dedicated point of contact to oversee the resolution of our concerns.

A New Car That’s Deteriorating Instead of Improving: Despite being a brand-new vehicle, the defects are multiplying instead of being resolved.

Given the consistent and escalating defects, we have requested urgent resolution and even proposed a vehicle replacement, but we have not received a proper response.

Next Steps – A Warning to Other Buyers Since SMH Group Bryanston has not provided a satisfactory resolution, we are taking further action by sharing our experience on multiple platforms to inform potential buyers.

Final Verdict: We cannot recommend SMH Group Bryanston based on our experience or the customer support from Chery SA. The lack of communication, accountability, and failure to resolve ongoing defects has made this a frustrating and disappointing process. If you are considering purchasing an Omoda vehicle, we strongly advise that you carefully research the dealership’s after-sales service before committing.

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