5000kms chery service missed 😭

Good day

I bought a chery tiggo 7 from raceview motors in alberton brand new. I was not aware that I had to bring the vehicle for engine 5000kms service prior to the 15000kms. Yes i saw a warning on my odometer. However I called my sales man to ask what does it mean because I was confused why it had that warning ⚠️ sign. Did not get assistance. I continued to drive the vehicle thinking that this is just an error that I can reset. Today I bring my vehicle for 15000kms service and am told that because I did not bring it for 5000kms that I forfeit my engine warranty of 10yrz 1000 000kms warranty plan. Which was not brought to my attention when I was buying the vehicle by the sales rep. I am very disappointed and very sad for that matter that a new vehicle does not have a warranty plan anymore because of error that happen when we buy vehicles and information is not disclosed in full to us when we buy.

I am very sad about this and I even regret buying a car that now just brought so much complications.

Currently i am told that cherry in China will decide whether to forgive me or not on this error and I am sitting here at chery with no hope that they will approve it. None of reps here can help me with this and explain this rpedicament to chery in china. I wouldnt purposefully not bring such an expensive SUV for service. This is purely an error from my side to not follow up with sales rep to understand this sign that i saw on the odometer and also non disclosure of this matter to me by the sales rep.

My day has been ruined. What must i do now with a new vehicle with no warranty?? 😭😭😭😭