Worst after sales service

I have a problem with my sun roof for a Chery Tiggo 7 which I reported in May 2025, I was told I need to bring my car in for them to take pictures and submit for claims by Charles who then was quiet for 3 months. I then called to enquire on the status of the claim and was told Charles no longer works there and the claim he had done had insufficient images of the sunroof therefor it was declined. If I hadn’t called to enquire on the status I wouldn’t have know this information. I then was asked to bring my car again so that the pictures can be taken. Then the next thing is for my sun roof to be installed but I would need to leave the car there for some days so that they can install. Because I only have one car I asked that I be given a curtesy car so that I am able to go to work and take my kids to school while I wait. From May I had been added to a list awaiting a curtesy car till today, I am told that they are giving the cars to people that have other problems with their cars and won’t prioritise a sunroof repair. I am not happy because I have paid for a car with a sunroof but I haven’t been able to do so for almost a year. The service advisor Reccardo was very rude and was the one who told me that my issue is not a priority.