kG
kovin G
1 reviews | Active since May 2011
28 Dec 2023, 15:07
Poor Service with Negligence
Hi I would like to share my experience of my First service on my Tiggo 4 Pro (23/12/2023) The technicians whomever worked on my vehicle dropped oil on the engine cover and by the oil cap and did not even clean this up and the vehicle was given back to me like this This is very poor and pathetic service it's like this was a rushed service has I waited for my vehicle
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Chery Northcliff's replyOfficial
03 Jan 2024, 10:29Hi Kovin, thank you so much for the feedback on the service received. Customer Service and Excellence is a priority in our business and we sincerely apologize for your recent experience with us. As you have already discussed and arranged with our after-sales team, we are offering to collect and do a complimentary valet on your vehicle at your earliest convenience. We appreciate your unwavering support and endeavor to continually drive customer satisfaction. Chery Northcliff Cares 😊
Chery Northcliff's reply03 Jan 2024, 10:29
Official
Hi Kovin, thank you so much for the feedback on the service received. Customer Service and Excellence is a priority in our business and we sincerely apologize for your recent experience with us. As you have already discussed and arranged with our after-sales team, we are offering to collect and do a complimentary valet on your vehicle at your earliest convenience. We appreciate your unwavering support and endeavor to continually drive customer satisfaction. Chery Northcliff Cares 😊