Poor Service received

I am very unhappy with the service I am getting from the service department of Chery NorthCliff.

My vehicle had a bubble on the number & it's under warranty so it was taken in @ Chery NorthCliff @ 07:30 on Monday the 20th November 2023 and there has not been any correspondence until I followed up on Friday when I was told that my vehicle would be ready for collection on Monday the 27th November 2023, since I was told the driver would come and collect me but that didn't happen so I waited hoping I would receive a call today Tuesday the 28th November 2023 but I didn't get a call so I decided to call and I informed that I was about to be given a call, the vehicle is ready the driver went to fetch it from the panel beaters another driver will pick me up but I decided that they can collect me from my place tomorrow (Wednesday) morning at 09:00am before I go to work, he agreed, now @ 20:25; I receive a message that the driver was caught up in traffic so one of their staff vehicle has been organised for me to use in the interim, now I'm asking why am I being given a courtesy vehicle if my car is ready; who is being fooled here?.

Not having my vehicle for over a week has caused me a lot of inconvenience and money, I cannot afford not to have my car for another day.

Not happy at all with the service I am getting from this dealership.