TN
Teboho N

1 reviews | Active since Feb 2021

22 May 2024, 20:50

Poor customer service

I am deeply disappointed with my experience at Cherry Northcliff. It has been nearly two years since I purchased a car from them and I've had nothing but problems. The car has had numerous issues, such as the reverse camera not working, windows not closing when locking the car, and Apple CarPlay disconnecting. Despite multiple consultations with service managers and the DP, the issues persist. The dealership's solution is always to book the car in for service, provide a loaner vehicle, and then tell me a few days later that the car is fine, only for the same issues to reoccur. I feel like my concerns are not being taken seriously and that I am being treated unfairly. My experience with Cherry Northcliff has been extremely frustrating, and I would not recommend them to anyone. I regret trading in my previous car for one that is constantly giving me errors. I am also worried about what will happen once the car goes out of warranty, and whether I will be liable for the costs of the issues that I have reported since day one.

I have requested for the car to be recalled, I cannot continue to be driving in this condition, I do not see anything that would work if they had failed to fix these issues for almost two years.

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Replies (2)
Chery Northcliff
Chery Northcliff's reply23 May 2024, 12:31
Official
Hi Teboho, Thank you for taking the time to share your experience with us. We sincerely apologize for the ongoing issues you've faced with your vehicle and for the frustration this has caused you. Your feedback is extremely important, and we take it very seriously. Please be assured that we are committed to resolving these issues for you. We will escalate your concerns to our senior management team immediately to find a more effective solution. A representative will be in touch with you to discuss the next steps and to arrange another comprehensive review of your vehicle.

We want to ensure you feel confident and safe in your vehicle, both now and in the future. Thank you for bringing this to our attention. We appreciate your patience and the opportunity to make things right. Regards, Chery Northcliff Cares 
TN
Teboho N's update27 May 2024, 09:07
Reviewer Update
I appreciate the apology. However, we have been dealing with an ongoing issue for almost two years now. Can we please address this matter directly and find a resolution? I believe it's urgent and would appreciate prompt attention to this issue.