1 reviews | Active since Feb 2021
Poor customer service
I am deeply disappointed with my experience at Cherry Northcliff. It has been nearly two years since I purchased a car from them and I've had nothing but problems. The car has had numerous issues, such as the reverse camera not working, windows not closing when locking the car, and Apple CarPlay disconnecting. Despite multiple consultations with service managers and the DP, the issues persist. The dealership's solution is always to book the car in for service, provide a loaner vehicle, and then tell me a few days later that the car is fine, only for the same issues to reoccur. I feel like my concerns are not being taken seriously and that I am being treated unfairly. My experience with Cherry Northcliff has been extremely frustrating, and I would not recommend them to anyone. I regret trading in my previous car for one that is constantly giving me errors. I am also worried about what will happen once the car goes out of warranty, and whether I will be liable for the costs of the issues that I have reported since day one.
I have requested for the car to be recalled, I cannot continue to be driving in this condition, I do not see anything that would work if they had failed to fix these issues for almost two years.
We want to ensure you feel confident and safe in your vehicle, both now and in the future. Thank you for bringing this to our attention. We appreciate your patience and the opportunity to make things right. Regards, Chery Northcliff Cares
We want to ensure you feel confident and safe in your vehicle, both now and in the future. Thank you for bringing this to our attention. We appreciate your patience and the opportunity to make things right. Regards, Chery Northcliff Cares
