1 reviews | Active since Jan 2024
I'm so disappointed...
I'd like to share my honest review with everyone. I purchased my tiego 4 from this dealership in June 2023 from a guy named Mondli. They literally took less than 2 days to get me a car of my dreams. Their treatment was top tier and they made a whole lot of promises to my husband and I. One of them being about the AA road assist - to be specific, the fuel assistance benefit. We were told that we will get fuel assistance on 10 litres max if we ever got stuck. Yesterday we decided to try out that benefit and called in only be learn that we had been **** to. Their system apparently showed that we are not "subscribed to that benefit"... Secondly, Northcliff Northcliff will show you flames when you try and make contact with them pertaining to any enquiry. Whenever I contacted Mondli or the finance lady, asking for my documentation, they would literally take WEEKS to email me. I realized that they hadn't emailed me proof of car purchase as they promised they would, or proof that shows that I traded in my old car etc. I am glad I didn't fall for their "great pretense" and waited for this long to give this honest review. Hope it helps someone.
Hope you're doing well and sincerest apologies for the many misunderstandings experienced with our dealer. Kindly note and be reminded that all documents were sent to you last year. And no response was received from you in this regard. As discussed with our FNI, the documents were resent to you, kindly confirm these were received in good order.
Regarding the AA roadside assistance, you may have contacted AA directly instead of Chery Roadside assistance to claim for your benefit as a Chery Owner, kindly contact them on (Roadside Assistance: ***)… to receive and understand all the benefits under this cover. The fuel benefit exists and this you can also confirm with Chery SA should you still feel doubtful. Our customer care agent will also contact you to go through all the benefits again for reassurance. We hope this will help you be reminded and fully understand what you are covered for and how to claim for these covers. Take care and drive safe.
Hope you're doing well and sincerest apologies for the many misunderstandings experienced with our dealer. Kindly note and be reminded that all documents were sent to you last year. And no response was received from you in this regard. As discussed with our FNI, the documents were resent to you, kindly confirm these were received in good order.
Regarding the AA roadside assistance, you may have contacted AA directly instead of Chery Roadside assistance to claim for your benefit as a Chery Owner, kindly contact them on (Roadside Assistance: ***)… to receive and understand all the benefits under this cover. The fuel benefit exists and this you can also confirm with Chery SA should you still feel doubtful. Our customer care agent will also contact you to go through all the benefits again for reassurance. We hope this will help you be reminded and fully understand what you are covered for and how to claim for these covers. Take care and drive safe.