TN
Teboho N

1 reviews | Active since Feb 2021

29 Jul 2023, 08:07

Horrible experience and poor customer service

I bought a Cherry Tiggo 7 November 2022. It was hardly three weeks when the vehicle started having technical issues, voice commands not working, Sun roof not closing when locking the car, screen going blank when reversing, screen delays to come when turning on the engine and many more issues. Vehicle has been booked in several times but to date Cherry has not not been able to fix these issues. I have requested them to replace this vehicle, but of course they don’t care about customers, it’s all about sales, they should be ashamed of calling themselves the best after sales service in the industry they are far away from that. I am extremely disappointed about Cherry, they have failed me dismally, please do not buy Chinese cars especially Cherry. Poor quality car manufacturers.

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Replies (1)
Chery Northcliff
Chery Northcliff's reply29 Jul 2023, 11:33
Official
 Hi Teboho, first and most importantly we thank you for your support and welcome to the Chery family. We apologize for the experience you're currently going through, will get the relevant department to get in contact with you to try and find way of resolving this problem.