Extremely Disappointing Service Experience

The level of service we received after purchasing two vehicles has been unacceptable.

During the sales process, the assistance was exceptional. However, once the deal was concluded and payment was made the service standard changed completely.

One of the vehicles began experiencing electronic faults at approximately 1,000 km. Instead of immediate support, we were told to “wait a week” to determine whether the issue was serious. For a brand new vehicle, this response is unreasonable.

After following up we were passed from the salesperson to customer service, then to the service department with no accountability or ownership from anyone. Eventually, communication stopped entirely.

Multiple phone calls went unanswered. No proactive feedback. No urgency.

Only after persistent follow ups were we given a service booking scheduled a week later. This means a brand-new vehicle with known faults required nearly two weeks before being attended to.

When we eventually arrived for the booking, the experience deteriorated further. Sales staff, customer care representatives and management avoided engagement. It was clear we were no longer a priority.

This is not the level of after sales support one expects when purchasing new vehicles.

Very disappointing.

Thank you, Chery.