ZA
Zareen A
1 reviews | Active since Dec 2016
17 Jul 2025, 18:46
Disgusting customer service
We booked our Tiggo 8 Pro in for a service on Monday. It is now the end of Thurs and we are still sitting without a vehicle, no courtesy car, no eta on when we will get the vehicle back. No one at this branch even has the decency to call and provide an update. We were denied the details of the dealer principle. The customer service at this Chery branch is beyond disgusting. Please do not take your vehicle here as you will be treated like they are doing you a favour by fixing your vehicle. The staff are not helpful at all. I am absolutely appalled
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Chery Northcliff's replyOfficial
28 Jul 2025, 13:08Dear Zareen A,
Thank you for taking the time to provide your feedback and for speaking with us on the phone.We are genuinely sorry for the frustration and stress this situation has caused and sincerely apologize that our communication regarding your vehicle's repair did not meet your expectations. We want to assure you and anyone reading this that we have reviewed the timeline of your vehicle's repair. It is clear we failed to provide the prompt and regular updates you mentioned. While the warranty repair itself followed the necessary procedures without delay, we understand that from your perspective, the lack of communication made a stressful situation worse. We will use your feedback as a critical training opportunity for our team to improve how we keep our clients informed and assure all prospective customers that we strive to deliver award-winning service as the norm.
Sincerely,Senior Management: Chery Northcliff
Thank you for taking the time to provide your feedback and for speaking with us on the phone.We are genuinely sorry for the frustration and stress this situation has caused and sincerely apologize that our communication regarding your vehicle's repair did not meet your expectations. We want to assure you and anyone reading this that we have reviewed the timeline of your vehicle's repair. It is clear we failed to provide the prompt and regular updates you mentioned. While the warranty repair itself followed the necessary procedures without delay, we understand that from your perspective, the lack of communication made a stressful situation worse. We will use your feedback as a critical training opportunity for our team to improve how we keep our clients informed and assure all prospective customers that we strive to deliver award-winning service as the norm.
Sincerely,Senior Management: Chery Northcliff
Chery Northcliff's reply28 Jul 2025, 13:08
Official
Dear Zareen A,
Thank you for taking the time to provide your feedback and for speaking with us on the phone.We are genuinely sorry for the frustration and stress this situation has caused and sincerely apologize that our communication regarding your vehicle's repair did not meet your expectations. We want to assure you and anyone reading this that we have reviewed the timeline of your vehicle's repair. It is clear we failed to provide the prompt and regular updates you mentioned. While the warranty repair itself followed the necessary procedures without delay, we understand that from your perspective, the lack of communication made a stressful situation worse. We will use your feedback as a critical training opportunity for our team to improve how we keep our clients informed and assure all prospective customers that we strive to deliver award-winning service as the norm.
Sincerely,Senior Management: Chery Northcliff
Thank you for taking the time to provide your feedback and for speaking with us on the phone.We are genuinely sorry for the frustration and stress this situation has caused and sincerely apologize that our communication regarding your vehicle's repair did not meet your expectations. We want to assure you and anyone reading this that we have reviewed the timeline of your vehicle's repair. It is clear we failed to provide the prompt and regular updates you mentioned. While the warranty repair itself followed the necessary procedures without delay, we understand that from your perspective, the lack of communication made a stressful situation worse. We will use your feedback as a critical training opportunity for our team to improve how we keep our clients informed and assure all prospective customers that we strive to deliver award-winning service as the norm.
Sincerely,Senior Management: Chery Northcliff