1 reviews | Active since Jan 2019
Chery Cares about money not customers
I've went to Chery Northcliff over a month ago regarding software issues on a new Chery Tiggo 7 Pro. Whatsapp calls are echoing, Apple car play is not working correctly, screen just turns black while driving, sound does not return to standard volume after a call, etc. We have raised these issues and was told that they will revert as soon as they have a reply from head office.
It has been over a month, I have called back multiple times for feedback and no feedback was available. I spoke to the HEAD OF AFTER SALES multiple times, sent him videos of the problems, and the reply remains "let me get back to you".
I will not recommend to use Chery Northcliff for any after sales service. Seems that they just want the money in their pocket and do not care about keeping customers. As a first time Chery client, and first time new car buyer, they have completely ruined the experience for me.
Thank you sincerely for your patience and for bringing your concerns to our attention. Our Service Manager has reached out, and we will be conducting a thorough investigation into the matter.
We truly value your trust and look forward to welcoming you next week. Please rest assured that we are committed to resolving the matter and ensuring your experience with us reflects the standard of care we stand for.
Should you have any further questions or concerns before then, please don’t hesitate to contact us.
Thank you sincerely for your patience and for bringing your concerns to our attention. Our Service Manager has reached out, and we will be conducting a thorough investigation into the matter.
We truly value your trust and look forward to welcoming you next week. Please rest assured that we are committed to resolving the matter and ensuring your experience with us reflects the standard of care we stand for.
Should you have any further questions or concerns before then, please don’t hesitate to contact us.