No Ownership by Chery Cape Gate on Tiggo Pro 8 Max faults

I normally only use Hellopeter and Google Maps for positive feedback, but have no option as to log a complaint for a change, with the hope that it will attract some attention that will lead to a positive outcome.

The two rear tires (Coopers - which are quality tires) on my vehicle developed flat spots. At the 15000km milestone, I experience a slight braking abnormality, which was highlighted to Chery Paarl where the vehicle was serviced. The service center added the complaint to their records, but reported that they could not find anything wrong with the brakes. I was requested to monitor it going forward.

By the 30000km service, both rear tires developed serious flat spots. This was confirmed by a tire specialist. When I booked the vehicle in for the 30000km service at the Chery Cape Gate service center, I took both the service manager (Mr du Toit) as well as the chief technician for a drive. Both immediately confirmed hearing the noise coming from the tires as well as physically feeling the abnormality of the the brakes touching and letting go when brakes were app**** softly. When the vehicle was handed back the same day, the same response was given: no fault was found, but that the tires do have flat spots and should be replaced - on my cost. This feedback did not support the experience of both the chief technician nor the service manager, so it could not be accepted. I was requested to book the vehicle back 3 weeks later, this time for a couple of days. The new report indicated that no root cause for the tire damage was found, except for the braking disks not being fully flat, although still within specifications. Therefore skimming should not be needed, but should I request it, Chery will have this done and bill me for it.

I escalated my dissatisfaction with the dealer principle, as well as with the franchise owner (Mr White), but received no response. In my correspondence, I offered an option to take my vehicle for a third party inspection, for my cost if nothing was found, but for Chery's cost if any fault is picked up that could lead to the uneven disks / flat spot on the tires. Still no response. I then escalated my concern to Chery Customer service - still absolutely no reply.

Chery therefore acknowledged the damage on the tires as well as witnessed the braking abnormality which could be the direct cause there off, did not find any other root cause, but is not taking any accountability to honor the warrantee on the vehicle. Worst, Chery Cape Gate nor Chery South Africa see it fit even to engage with me on the matter, this while replacing the tires as suggested by them, will just lead to the same damage on new tires.

For Chery to honor our contract, I expect the company to agree to a third party inspection and if it is proven that the damage is due to a fault on the vehicle, to carry the cost of the inspection and report, repair the root cause, replace the disks, as well as to re-imburse me for the damage on the tires.

I am a proud owner of a great vehicle, but deeply concerned about the lack of ownership and lack of customer focus.

Kind regards

Altus Erasmus