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Crystal H

1 reviews | Active since Sept 2015

24 Jan 2024, 11:31

Horrible service at Chery Cape Gate

I would like to explain my utmost disgust in this dealership Chery cape gate. and also the make of the cherry Tigo 4 pro. I have never experienced such service in my life or so much problems when buying a "new car". When I got the vehicle, my drivers side sun visor was busy tearing and my wiper blade also had abit of dink in it. I then notified my salesman and told him only about the visor because that was abit of a problem to me because the stitching that was coming loose was very bad. I also explained to him that I need the vehicle so I can't bring it in any other day expect for when I do my first service which was 6 months later. My wiper blade I didn't feel the need to report it because it's not much of a problem and its not a obstruction to my view in any way and I thought I will Inform them the day I bring my vehicle in for a service. I took my car in for the service on the 1st Dec 2023. I was then told that my wiper can not be replaced because it falls out of the 3 months warranty. No one went through this with me, no one told me what is covered the first 3 months, what need to be reported the first 3 months, no one told me to look through my service book to check that but when the service day came they where very quick to tell me it's not covered. They then also apparently booked the visor for me then on the 1 Dec 2023. When I called to do a follow up in Jan 2024, turns out that the visor was never booked and they only booked it when I called them. I got a call on the 12th January 2024 to say that I can collect the visor. About just over a week later, I notice that my drivers side seat started tearing. I already had to take time out of my day, petrol out of my pocket to have the first problem fixed, then I notice another problem thereafter. I have never had any problems with Hyundai when purchasing a new car or with Volkswagen but purchasing a brand new car at Chery I get this problems. I will never purchase anything from this dealer again especially chery in cape gate. The service I received from the branch manager was horrible her name is Louise, she has absolutely no way of speaking to a client, she was completely rude, I then emailed her and asked for her mangers contact details and she emails me back and says "Im sorry you feel like that.I had two people that sat with me when I was talking to you and I definitely did not have an attitude" this is supposed to be an apology email, so this is the attitude on email so imagine the attitude when she called me. When speaking to Patricia who is assisting with the stitching of the seat, I requested a courtesy vehicle because I need my vehicle however they will give me the car but the petrol needs to come out of my pocket and they will not rebate me for riding from Bellville to Cape Gate for their problem vehicle they sold me. They also wanted me to come into the dealership so that they can take pictures of the problem, I told them that it's cost my time and money and I can't keep driving up and down then only I was told to send the pictures to them, I then send it to my salesman Franco at 6:30 the Morning and he tells me he will send it to Patricia, when I called Patricia after 4 in the afternoon, he still hasn't sent her the pictures which prolongs the whole situation. How much more times do I have to go back to this place for a repair on a "new vehicle" and still get attitude from the people working at the place and they have the audacity to tell me that they don't manufacture the vehicle which I understand, but they need to take accountability for the vehicle. This was the first and last time I purchased any vehicle from this dealership. This is absolutely disgusting service and now I will be stuck with this people for the next few years

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