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jJ
jaco J

1 reviews | Active since Dec 2016

29 Oct 2024, 20:39

Bad after service

We purchased a Chery PRO 1.5 LIT CVT about two months ago. On receipt I pointed to the salesman Lance that the front disk had grooves in and for a new vehicle it should not have any, his response was "I not technical and we don't check as part of the vehicle inspection to get it ready for delivery. But not a problem just book it in at Haval and they will sort it out." As part of the walk around he open the boot and had to slam it closed and stated it in normal to close it hard and he know older folks don't like it but not to worry as the vehicle is build to handle it. We book the vehicle in by Haval for the **** issue pointed out by me. After spending about four hours at the service Centre they told my wife to booked the vehicle in after we reach 1000km. Just after the service I notice the the boot is not aligned and phone the salesman Lance who told my wife no problem just take it Haval and they sort it out. We waited until we reached the 100km and book the vehicle in. 1. To fix the brake disc with the groove 2. Boot alignment 3. Auto brake assist that was making a weird noise when activate when we stop slowly. Was promised that all will be sorted once they get the go ahead from Chery SA. We had a chat about the boot issue and I told him what the salesman told me the brake disk and slamming the boot. When we collected the vehicle I was informed that there is nothing that they will do to the brake disc and technically it working. There is nothing wrong with the auto brake assist and it must be a brawer issue and thirdly they tried to align the boot but could not and that we must book the vehicle in again as it needs to go to a panel shop to get a quote and then if Chery SA approve it will they fix it. I was very upset and went to Chery and asked for the manager. I was informed she is not in what is the problem I explained the issue to him and took a copy of the report and told me the manager will phone me the next day, this happened on Thursday 24.10.2024. To date nobody from Chery Cape Gate phoned me. Only Chery SA phoned me to rate the service I gat at Haval.

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Replies (6)
jJ
jaco J's update09 Nov 2024, 23:04
Reviewer Update
Since my post nobody from Chery Cape Gate contacted me. I phone them but the manager and principal does not phone back as promised by the reception. Haval collected my vehicle to repair all the faults, when they return it (5 days later) the back door was still not aligned. When I spoke to the person that booked it in (Gerhardt) he told me that they checked the vehicle when it left the service center and it as 100% aligned. So now my concern is that in the 15km they drive to my house the door got misaligned by just driving the vehicle is it maybe a factory defect? They Haval will collect the vehicle next week and try again to fix it.??????????????????????
jJ
jaco J's update03 Dec 2024, 07:56
Reviewer Update
The following issues is still not resolved: Back door and Bonnet still misaligned. Haval Service Centre is waiting for Chery SA to advise.
jJ
jaco J's update18 Dec 2024, 11:19
Reviewer Update
Phone George service manager at Haval and he would follow up up with Chery SA and report back to me but he did not phone back. Still no no reply from Haval Service Centre and Cherry SA.
jJ
jaco J's update13 Jan 2025, 14:55
Reviewer Update
As all can noted no response for Chery Cape Gate and Cherry SA as they don't care about customers. New year and still reply. Was phone by Gerhardt (Haval service Centre on 18.12.2024 and was informed that Chery SA needs specs for other Chery Tiggo Pro 4's before they can make a call. I was told this would be done first thing in the new year. Today is the 13th of the new year and no word from Chery
jJ
jaco J's update21 Jan 2025, 21:56
Reviewer Update
We notice that the brake pipe on the front wheel was twisted and I phone Haval Service Centre and informed they about it and told them to replace the vehicle as I fed-up with all all the issues. I was told they cannot replace it and to give them one more change to fix it. They did fix all the issues as per them but I still not happy. Not all the trims where fixed correctly and the aligned looks better but not great.
jJ
jaco J's update12 Mar 2025, 14:10
Reviewer Update
Alignment is holding fine. Vehicle when for 5000 service but needs to go back to the service Centre as the steering is making a knocking noise when turning sharply.