Constant Payment Issues Ruin the Convenience

I’ve been using the Checkers Sixty60 app regularly and usually place at least three orders a week. Unfortunately, I’ve been experiencing a recurring issue where payments do not go through to the bank, which makes the app extremely frustrating to use.

Each time this happens, I have to contact the call centre, and the only solution they suggest is switching between mobile data and Wi-Fi. This is not a practical fix and doesn’t address the real problem. If the issue happens across multiple orders, it clearly points to a bigger technical problem with the app rather than a connection issue on my side.

The whole point of using Sixty60 is convenience, but constantly needing to call the call centre because a payment isn’t processing is the opposite of convenient. At this point, I’m seriously considering switching to other delivery services like Woolworths Dash or Pick n Pay, because reliability is essential when ordering groceries online.

I hope Checkers looks into this issue and fixes the payment system, as the service itself is great when it works. But right now, the payment failures make the experience far more stressful than it should be.