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Checkers Rosebank

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2 Reviews (last 12 months)
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Review Distribution
1|2 Reviews

May '26 - Nov '26

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Recent reviews (2)

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Godfrey M

1 reviews | Active since Oct 2013

6 Nov 2026, 19:46

Outstanding Customer Service Recognition – Thato Camellia Mantjiu | Checkers Rosebank Mall

I would like to take this opportunity to recognise and commend Thato Camellia Mantjiu (Cashier) at Checkers Rosebank Mall for her exceptional customer service, dedication and commitment to her work. I received a complimentary gift card from Lesaka, which unfortunately gave me difficulties for an entire week. Despite several attempts, the card would not swipe, even when I entered the PIN correctly. I eventually visited Lesaka's head office in Rosebank, but the issue remained unresolved. However, during my visit to Checkers Rosebank Mall, Thato approached the situation with remarkable confidence and simplicity. She advised me not to insert or swipe the card, but simply to tap it. To my surprise, the transaction went through successfully! What stood out for me was not just that she resolved the problem, but the confidence, practical knowledge and willingness to assist that she demonstrated. Sometimes, exceptional customer service is reflected in the simplest actions, yet those actions leave a lasting impression. Thato's approach was a real eye-opener and a reminder of what dedication, commitment and passion for one's work should look like. I genuinely did not expect such a simple solution after a week of frustration. I believe recognition should go where it is deserved, and Thato deserves to be acknowledged for representing the Checkers brand so positively. Employees like her make the customer experience memorable and restore confidence in excellent service delivery. Thank you, Thato, for going beyond the ordinary. Your professionalism and commitment do not go unnoticed. Keep raising the standard! You are a true asset to Checkers Rosebank Mall.

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KM
Khotso M

1 reviews | Active since Nov 2018

29 Oct 2026, 13:09

The falsely advertised their product.

I bought a pack of meat that looked good without fat and when I opened it to cook. I found only fat underneath the meat and it was really pricey. I bout one piece and a lot of fat I couldn't do anything with. Terrible service indeed.

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Felicity V

1 reviews | Active since May 2026

11 May 2026, 13:23

I am a mother of a 2-month-old daughter on the 2nd of May I purchased a tin of Alula gold, from Rosebank checkers, I was disappointed today when I opened the tin of milk it had already been opened, this is a health hassard

I am a mother of a 2-month-old daughter on the 2nd of May I purchased a tin of Alula gold, from Rosebank checkers, I was disappointed today when I opened the tin of milk it had already been opened, this is a health hassard.I unfortunately do not produce breast milk so me opening the new tin means I immediately need to feed my daughter. Instead I need to go back there again travel with my own funds, mind you I'm on maternity and I cannot afford these back and forths.I have never came across such a disgusting experience I should be enjoying being a new mom instead I'm being frustrated because of this horrifying experience.

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