MM
Mpho M
1 reviews | Active since Jan 2019
10 Sept 2026, 12:29
Headline: Poor communication and unfulfilled order
I placed an order with Chavda International on the 26th, and my payment went through immediately. Since then, I received absolutely no updates regarding shipment. I have had to constantly call and follow up myself just to get basic information. Only after chasing them down was I finally told that the item I paid for is actually out of stock and they are waiting for shipment. It is completely unacceptable to take a customer's money for an out-of-stock item and then provide zero proactive communication. Very disappointed with the service. 2 weeks later I am still waiting!
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Chavda International Pty Ltd's replyOfficial
10 Sept 2026, 13:45Hi Mpho,We sincerely apologise for the frustration caused by the delay and, particularly, for not keeping you adequately updated throughout the process.We would, however, like to clarify the circumstances surrounding your order.Your order for the Gedore Tool Set 3xABS – 113 pcs (***) was placed with Chavda International at 9:08am on 26 August. By 1:01pm that same day, we had placed the corresponding purchase order directly with Gedore Tools SA, with instructions for Gedore to deliver the order directly to you. This was a special-order Gedore item which had to be made up by the factory, rather than an item available for immediate dispatch. Unfortunately, the factory took longer than anticipated to complete the order. Gedore subsequently advised us that they were awaiting feedback from their factory regarding when the order could be shipped. We continued following up with Gedore, and today, 10 September, Gedore confirmed that your order is being dispatched directly to you. We have requested the waybill and tracking link and will forward these to you as soon as we receive them. While the manufacturing and fulfilment delay was with Gedore, we accept responsibility for not communicating the progress to you proactively enough. You should not have had to repeatedly contact us for updates. For that, we sincerely apologise.We have been in business for over 26 years and take our customer service and reputation very seriously. We hope this clarifies what happened and, once your Gedore order has been delivered, that we can restore your confidence in Chavda International.Mahaveer Chavda
CEO
Chavda International (Pty) Ltd
CEO
Chavda International (Pty) Ltd
Chavda International Pty Ltd's reply10 Sept 2026, 13:45
Official
Hi Mpho,We sincerely apologise for the frustration caused by the delay and, particularly, for not keeping you adequately updated throughout the process.We would, however, like to clarify the circumstances surrounding your order.Your order for the Gedore Tool Set 3xABS – 113 pcs (***) was placed with Chavda International at 9:08am on 26 August. By 1:01pm that same day, we had placed the corresponding purchase order directly with Gedore Tools SA, with instructions for Gedore to deliver the order directly to you. This was a special-order Gedore item which had to be made up by the factory, rather than an item available for immediate dispatch. Unfortunately, the factory took longer than anticipated to complete the order. Gedore subsequently advised us that they were awaiting feedback from their factory regarding when the order could be shipped. We continued following up with Gedore, and today, 10 September, Gedore confirmed that your order is being dispatched directly to you. We have requested the waybill and tracking link and will forward these to you as soon as we receive them. While the manufacturing and fulfilment delay was with Gedore, we accept responsibility for not communicating the progress to you proactively enough. You should not have had to repeatedly contact us for updates. For that, we sincerely apologise.We have been in business for over 26 years and take our customer service and reputation very seriously. We hope this clarifies what happened and, once your Gedore order has been delivered, that we can restore your confidence in Chavda International.Mahaveer Chavda
CEO
Chavda International (Pty) Ltd
CEO
Chavda International (Pty) Ltd
MM
Mpho M's updateReviewer Update
10 Sept 2026, 14:14 Dear Mr Chavda,
Thank you for your response and for personally looking into my order. I appreciate the detailed explanation and the transparency regarding the timeline and the Purchase Order placed with Gedore Tools SA.I also appreciate your acknowledgement regarding the communication challenges. I understand that the manufacturing delay was outside of Chavda International’s control; however, as you correctly indicated, keeping the customer informed throughout the process was within your control. This was ultimately my main concern, as I had to make several enquiries to obtain updates on an order for which I had already paid.Thank you for confirming that Gedore has now dispatched the order. I acknowledge and appreciate your personal apology and intervention in resolving the matter. I hope the order will now be delivered without further delay and that this experience can indeed end on a positive note.Thank you once again for taking the time to address my concerns personally.
Thank you for your response and for personally looking into my order. I appreciate the detailed explanation and the transparency regarding the timeline and the Purchase Order placed with Gedore Tools SA.I also appreciate your acknowledgement regarding the communication challenges. I understand that the manufacturing delay was outside of Chavda International’s control; however, as you correctly indicated, keeping the customer informed throughout the process was within your control. This was ultimately my main concern, as I had to make several enquiries to obtain updates on an order for which I had already paid.Thank you for confirming that Gedore has now dispatched the order. I acknowledge and appreciate your personal apology and intervention in resolving the matter. I hope the order will now be delivered without further delay and that this experience can indeed end on a positive note.Thank you once again for taking the time to address my concerns personally.
MM
Mpho M's update10 Sept 2026, 14:14
Reviewer Update
Dear Mr Chavda,
Thank you for your response and for personally looking into my order. I appreciate the detailed explanation and the transparency regarding the timeline and the Purchase Order placed with Gedore Tools SA.I also appreciate your acknowledgement regarding the communication challenges. I understand that the manufacturing delay was outside of Chavda International’s control; however, as you correctly indicated, keeping the customer informed throughout the process was within your control. This was ultimately my main concern, as I had to make several enquiries to obtain updates on an order for which I had already paid.Thank you for confirming that Gedore has now dispatched the order. I acknowledge and appreciate your personal apology and intervention in resolving the matter. I hope the order will now be delivered without further delay and that this experience can indeed end on a positive note.Thank you once again for taking the time to address my concerns personally.
Thank you for your response and for personally looking into my order. I appreciate the detailed explanation and the transparency regarding the timeline and the Purchase Order placed with Gedore Tools SA.I also appreciate your acknowledgement regarding the communication challenges. I understand that the manufacturing delay was outside of Chavda International’s control; however, as you correctly indicated, keeping the customer informed throughout the process was within your control. This was ultimately my main concern, as I had to make several enquiries to obtain updates on an order for which I had already paid.Thank you for confirming that Gedore has now dispatched the order. I acknowledge and appreciate your personal apology and intervention in resolving the matter. I hope the order will now be delivered without further delay and that this experience can indeed end on a positive note.Thank you once again for taking the time to address my concerns personally.