Based on recent customer reviews, Chavda International Pty Ltd is widely praised as a go-to online tool retailer, with customers consistently mentioning fast and reliable delivery, even to remote areas, alongside competitive pricing and a strong product range. A recurring theme is excellent communication throughout the order journey, including proactive updates and quick resolution of order errors. In-store visitors highlight friendly, knowledgeable staff. However, a notable concern raised relates to extended back orders and pricing adjustments after long delays, which left at least one customer feeling unfairly treated and frustrated.
Replied to 100% of negative reviews
Reply time on negative reviews: 12h 14m
TrustIndex
6.3
Reply Time
1266h 60m
NPS Score
60
Recommended: Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 12h 14m
Nov '25 - Oct '26
Frequently Asked Questions About Chavda International Pty Ltd
What do customers say about Chavda International Pty Ltd?
Based on recent customer reviews, Chavda International Pty Ltd is widely praised as a go-to online tool retailer, with customers consistently mentioning fast and reliable delivery, even to remote areas, alongside competitive pricing and a strong product range. A recurring theme is excellent communication throughout the order journey, including proactive updates and quick resolution of order errors. In-store visitors highlight friendly, knowledgeable staff. However, a notable concern raised relates to extended back orders and pricing adjustments after long delays, which left at least one customer feeling unfairly treated and frustrated.
Is Chavda International Pty Ltd trustworthy?
Chavda International Pty Ltd has a TrustIndex of 6.3 out of 10 on Hellopeter, based on 10 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 12 hours 14 min. Hellopeter has tracked Chavda International Pty Ltd across 197 total reviews. How is the TrustIndex calculated? →
Recent reviews (10)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
Absolutely brilliant service, Catia helped us out of a real pickle even with us having never boug...
Absolutely brilliant service, Catia helped us out of a real pickle even with us having never bought from the company before.she went out of her way to assist, above and beyond , which really helped us . We really appreciate it and recommend them to anyone without any hesitation. Thank you Catia
1 reviews | Active since Oct 2026
Absolutely brilliant service, Catia helped us out of a real pickle even with us having never boug...
Absolutely brilliant service, Catia helped us out of a real pickle even with us having never bought from the company before.she went out of her way to assist, above and beyond , which really helped us . We really appreciate it and recommend them to anyone without any hesitation. Thank you Catia
1 reviews | Active since Oct 2026
Excellent service , and fast delivery, thank you guys, top service
Excellent service , and fast delivery, thank you guys, top service
1 reviews | Active since Oct 2026
Excellent service , and fast delivery, thank you guys, top service
Excellent service , and fast delivery, thank you guys, top service
1 reviews | Active since Jan 2019
Headline: Poor communication and unfulfilled order
I placed an order with Chavda International on the 26th, and my payment went through immediately. Since then, I received absolutely no updates regarding shipment. I have had to constantly call and follow up myself just to get basic information. Only after chasing them down was I finally told that the item I paid for is actually out of stock and they are waiting for shipment. It is completely unacceptable to take a customer's money for an out-of-stock item and then provide zero proactive communication. Very disappointed with the service. 2 weeks later I am still waiting!
1 reviews | Active since Jan 2019
Headline: Poor communication and unfulfilled order
I placed an order with Chavda International on the 26th, and my payment went through immediately. Since then, I received absolutely no updates regarding shipment. I have had to constantly call and follow up myself just to get basic information. Only after chasing them down was I finally told that the item I paid for is actually out of stock and they are waiting for shipment. It is completely unacceptable to take a customer's money for an out-of-stock item and then provide zero proactive communication. Very disappointed with the service. 2 weeks later I am still waiting!
1 reviews | Active since Sept 2025
Chavda Wrong price
Be very careful of doing business with this company, i bought a produt from them online the owner calls me to say that it was the wrong price and i must pay more this is not on i would not buy anything from them
1 reviews | Active since Sept 2025
Chavda Wrong price
Be very careful of doing business with this company, i bought a produt from them online the owner calls me to say that it was the wrong price and i must pay more this is not on i would not buy anything from them
1 reviews | Active since Aug 2009
Best online site and delivery.
Best online tool store, fast delivery and great prices... Used them multiple times and they never disappoint. Please keep up the good service guys.
1 reviews | Active since Aug 2009
Best online site and delivery.
Best online tool store, fast delivery and great prices... Used them multiple times and they never disappoint. Please keep up the good service guys.