Customer service has officially left the Vodacom Chatz Connect Fish Hoek building....

Customer Service has officially left the Vodacom building.... Went into the Chatz Connect Fish Hoek store to add a line to our existing business contract. On applying, picked up we had an incorrect status on our Corporate Vodacom account so the additional line could not be added immediately. Vodacom apologised and said it would take 2 hours to correct. Still waiting 4 days later. The available deal has since been discontinued and have now been told that we have to pay a higher subscription for the same package. Very strange that an error on Vodacom's part and inefficiency in correcting it results in higher profits for the Vodacom. Not right when lower performance yields higher returns.