Vodacom is just a bad network and the people that work for them think that they can say whatever to a customer and hang up on them

My mother was going to upgrade with Vodafone for a new cell phone which was a Huawei Nova T5 with a watch and when she called in ,they told her that the watch is out of stock .the second story that they are still advertising the watch with the same phone at a higher price ,so my mother contacted the online Vodacom and she want to upgrade her phone ,the lady tells her that sh must pay a fee to upgrade online which is bull**** because online you shouldn't be charged a fee ,only if you go into the store and do an upgrade then they are going to charge you a fee .The fourth person phones my mother and my mother want the huawei P30lite and the guy says that my mother must pay a fee so that they will give her a he upgrade but she was on Vodacom online to that she can do the upgrade ,the guy that phone was very rude and arrigunt towards her and the guy says if you're not happy with Vodacom you should leave the store as my mother has been with Vodacom for more that 20 years ,that's not customer service.